Privacy policy

Last Updated: May 2025

At The Good Grocer ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (www.thegoodgrocer.hk) or services.

By accessing our site or making a purchase, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following data:

Personal Information

  • Contact Details: Name, email, phone number, shipping/billing address.
  • Payment Information: Credit/debit card details (processed securely via third-party gateways like Stripe/PayPal).
  • Order Details: Purchase history, gift recipient information (if applicable).
  • Account Data: Username, password (if you create an account).

Non-Personal Information

  • Device & Usage Data: IP address, browser type, pages visited, cookies (see Section 5).
  • Marketing Preferences: Communication opt-ins/opt-outs.

2. How We Use Your Information

We use your data to:

  • Process orders, payments, and deliveries.
  • Communicate about your account/orders (e.g., confirmations, tracking).
  • Personalize your experience (e.g., product recommendations).
  • Improve our website and services (via analytics).
  • Send marketing emails (if you opt in). You may unsubscribe anytime.
  • Comply with legal obligations (e.g., tax records).

3. Data Sharing & Disclosure

We do not sell your data. We may share it with:

  • Service Providers: Payment processors, couriers, IT support.
  • Legal Authorities: If required by Hong Kong law (e.g., fraud investigation).
  • Business Transfers: In case of a merger/sale, with notice to you.

4. Data Retention

We retain your data only as long as necessary:

  • Active Customers: Until you request deletion or after 7 years (for tax compliance).
  • Inactive Accounts: Deleted after 2 years of inactivity.

5. Cookies & Tracking Technologies

We use cookies to:

  • Remember your preferences (e.g., language).
  • Analyze website traffic (Google Analytics).
  • Enable shopping cart functionality.

You can disable cookies via browser settings, but some site features may not work.

6. Your Rights Under Hong Kong PDPO

You may:

  • Request access to or correction of your data.
  • Withdraw consent for marketing.
  • Request deletion (unless we must retain it legally).

To exercise these rights, contact us at hello@thegoodgrocer.com.hk. 

7. Data Security

We implement measures like:

  • Encryption (SSL) for online transactions.
  • Secure payment gateways (no stored card details).
  • Restricted staff access to personal data.

However, no method is 100% secure—we cannot guarantee absolute security.

8. Third-Party Links

Our site may link to external websites (e.g., social media). We are not responsible for their privacy practices.

9. Children’s Privacy

We do not knowingly collect data from children under 13. Parents may contact us to remove such data.

10. Changes to This Policy

We may update this policy. Changes will be posted here with a new "Last Updated" date.

11. Contact Us

For privacy-related questions or requests, contact:
Email: hello@thegoodgrocer.co.hk
Address: The Good Grocer, Unit 2A,17/F Glenealy Tower, No. 1 Glenealy, Central, Hong Kong 

Source: Poe